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Case Studies
Two engagements, in detail
From Arpit's research career at Google Cloud, rewritten for general reference — shared as work samples, not as Curiosity Research client engagements. Full write-ups are password-protected out of respect for confidentiality; email for access.
AI Concept Study · Google Cloud
An AI feature validated before a single line of code shipped
A 20-month, 11-activity research programme that established the interaction model and trust principles for an AI-assisted troubleshooting feature — from first concept test through post-launch adoption audit.
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Customer Journey Gap Analysis · Google Cloud
The metric that didn't exist yet was the whole problem
Mapping a troubleshooting journey step by step revealed the break wasn't in any single step — it was a category of data nobody could see yet. The finding reordered an engineering roadmap.
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Arpit Bhargava · Principal Researcher · Kuala Lumpur, Malaysia · Remote worldwide · LinkedIn
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