When you need this
- Churn is creeping up and the usual dashboards say something's wrong, not what.
- NRR is flat and the team has theories about why, but no direct evidence from churned accounts.
- A renewal or expansion conversation is coming up and you need a real answer before it happens.
What's included
- Interviews with churned and at-risk customers
- Synthesis into concrete, actionable retention levers
- A clear read on which reasons for leaving are fixable, and which aren't — not another NPS number that tells you something's wrong without saying what
